Cancellation and Refund Policy for Services (Travs)

Last updated: 3 March 2026
Platform: https://oktown.es

Platform operator:
KASIAN OLENA
Empresaria individual (self-employed entrepreneur)

1. Platform Status and General Provisions

1.1. OKTOWN is an online platform for publishing, promoting and discovering activities and services (Travs).

1.2. The Platform acts as a technological and informational intermediary, facilitating interaction between users and service operators.

1.3. All activities, tours, workshops, events, beauty, wellness, sports and leisure services are provided directly by operators (businesses or private organizers) who publish their offers on the Platform.

1.4. OKTOWN is not the provider of such services and is not a party to the contract between the customer and the operator.

1.5. OKTOWN does not process payments for such services, does not hold customer funds and does not make refund decisions regarding these services.

1.6. Refunds related to OKTOWN subscription plans and digital services (for operators) are governed by a separate policy:

Refund Policy for Digital Services (SaaS)
https://oktown.es/uk/politika-povernennia

2. Where to Find Cancellation and Refund Terms

2.1. Each service listed on OKTOWN has its own cancellation and refund policy determined by the respective operator.

2.2. The applicable policy is displayed on the page of the specific service before the booking is completed.

2.3. Users are strongly encouraged to review these conditions carefully before booking any activity.

3. Types of Refund Policies That May Apply

Service operators may apply one of the following policies.

Option 1 — Operator’s own policy

The operator applies their own cancellation and refund terms, which may include a detailed description or a link to the operator’s external policy.

Option 2 — Full refund up to 48 hours before the service

Customers are entitled to a full refund if cancellation occurs at least 48 hours before the start of the service.

Option 3 — Full refund up to 24 hours before the service

Customers are entitled to a full refund if cancellation occurs at least 24 hours before the start of the service.

Option 4 — Non-refundable

No refund is provided if the cancellation occurs less than 24 hours before the start of the service.

3.5. The selected cancellation policy applies only to the specific service and must be respected by the operator.

4. Responsibility for Refunds

4.1. Refunds are processed directly by the service operator, if such refunds are provided under the operator’s policy or required by applicable law.

4.2. OKTOWN:

• does not participate in financial transactions between the customer and the operator;

• does not make decisions regarding refunds;

• does not guarantee refunds if they are not предусмотрены operator’s policy.

5. How to Cancel a Booking or Request a Refund

To cancel a booking or request a refund, the customer should:

1. Review the cancellation policy indicated on the page of the specific service.

2. Contact the service operator directly:

• through the “Contact” button on the activity page; or

• via the contact details (phone or email) listed on the operator’s profile.

3. Agree on cancellation or refund conditions according to the operator’s policy.

5.2. If communication difficulties arise, OKTOWN may assist in forwarding the request to the operator but does not make financial decisions.

6. Exceptional Circumstances

6.1. If the service cannot be provided due to extraordinary or unforeseen circumstances (force majeure), the operator must:

• inform the customer;

• offer rescheduling or a refund in accordance with their policy.

6.2. OKTOWN may facilitate communication between the parties but does not bear financial responsibility for the operator’s decisions.

7. Limitation of Platform Liability

7.1. OKTOWN is not responsible for:

• actions or omissions of operators;

• modification, postponement or cancellation of services;

• refusal of refunds when such refusal complies with the operator’s policy.

7.2. Any financial disputes related to services must be resolved directly between the customer and the operator.

8. Platform Contact

For organizational or informational questions regarding the operation of the OKTOWN platform:

 support@oktown.es
office@oktown.es

 https://oktown.es