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PUBLIC SERVICE AGREEMENT

for services on the contractor’s website https://www.oktown.es
(version dated March 1, 2026)

 

This Public Agreement (hereinafter referred to as the “Agreement”) constitutes an official public offer in accordance with the applicable legislation of the Kingdom of Spain and the regulatory acts of the European Union, in particular Directive 2011/83/EU (on consumer rights), Directive 2000/31/EC (on electronic commerce), Regulation (EU) 2016/679 (GDPR), and Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE)

TThe Agreement regulates the conditions for the provision of digital advertising and informational services on the website https://www.oktown.es, including the publication of information about the Client’s services or products, marketing automation, analytics, access to social media templates, API integrations, and related services.

The following policies published on the Website form an integral part of this Agreement, including:

  1. OKTOWN Digital Refund Policy (digital services/tariffs) — https://oktown.es/uk/politika-povernennia

  2. TRAVS Cancellation & Refund Policy (activities/services by operators)— https://oktown.es/uk/travs-cancellation-refund 

  3. Delivery Policy (access to digital services) — https://oktown.es/uk/politika-dostavki

  4. Privacy Policy — https://oktown.es/uk/privacy-policy 

The Parties to this Agreement are:

·        The Contractor — KASIAN OLENA (empresaria individual, self-employed / sole trader), registered in accordance with the legislation of the Kingdom of Spain, NIF: Y9824979Z, place of business: Moncofa, Castellón, Spain, acting in her own name and providing digital services within the European Union.

·        The Client (User, Operator) — any legally capable individual, self-employed person, or legal entity, regardless of jurisdiction of registration (including residents of European Union countries, Ukraine, the United Kingdom, and others), who has accepted this offer by agreeing to its terms on the Provider’s website.

Acceptance of this Offer through registration or payment constitutes the conclusion of an electronic contract in accordance with Directive 2000/31/EC on electronic commerce, Directive 2011/83/EU on consumer rights, and the applicable legislation of the Kingdom of Spain.

The Provider’s services are not subject to physical delivery — they are intangible digital products provided online through the personal account on the platform https://www.oktown.es.

The terms of this Agreement apply to all Users regardless of nationality or place of residence, provided they use the platform’s functionality or make payments for access to it.

The Provider undertakes to provide the services under the terms set forth in this Agreement, in accordance with the applicable legislation of the Kingdom of Spain and the regulatory framework of the European Union governing digital services, electronic commerce, and consumer protection.

1. TERMS AND DEFINITIONS

"Public Contract" – this public offer agreement, published at https://www.oktown.es, is an official offer by the Service Provider to conclude a contract for the provision of informational and promotional services.

"Acceptance" – full and unconditional consent by the Customer to the terms of this Agreement, confirmed by specific actions (e.g., tariff payment, account registration). Acceptance constitutes conclusion of the contract in electronic form under Article 11 of Directive 2000/31/EC.

"Website" – the web resource https://www.oktown.es owned and administered by the Provider as an online marketplace offering digital services, including publication of advertising information about goods, services, travel experiences and events, particularly within the Spanish and European market.

"Registration" – the process of creating an account on the Website, implying consent to the Agreement and confirmation of the Privacy Policy (GDPR-compliant).

"Tariff" – a digital service package that may be provided on a subscription basis (with automatic renewal, if applicable) or as a one-time service, depending on the description of the relevant plan published on the Website.

"Auto-renewal" – authorized deduction of payment from the Customer's card based on the selected tariff plan. Consent is given by checkbox confirmation prior to payment.

"Digital Services" – intangible online services provided via the platform, including listing, promotion, analytics, templates, and marketing tools.

"Verified Operator" – an Operator who has passed identity, business, or freelancer verification and received a respective badge.

"Moderation" – pre- or post-publication review of listings by the Provider for compliance with laws, ethical standards, and platform rules.

"Refund" – reimbursement of payment carried out only in cases expressly provided for in this Agreement and in accordance with mandatory provisions of European Union and Spanish legislation (including cases of non-provision of service, technical error, duplicate charge, etc.).

Clarification: Refunds for OKTOWN digital services (tariffs/subscriptions) are governed by the “OKTOWN Digital Refund Policy” — https://oktown.es/uk/politika-povernennia 
Cancellations and refunds for TRAVS (operators’ activities) are governed by the “TRAVS Cancellation & Refund Policy” — https://oktown.es/uk/travs-cancellation-refund  and/or the specific organizer’s policy shown on the relevant activity page.

"Right of Withdrawal" – the right of EU consumers to withdraw from the contract within 14 days from acceptance in accordance with Directive 2011/83/EU. This right does not apply to digital services where performance has begun with the Customer’s prior express consent before the expiry of the 14-day period, in accordance with Article 16(m) of Directive 2011/83/EU.

"Ad Placement" – a position on the Website designated for the Operator’s listing, as per the design and logic of the platform.

"Ad Materials" – text, graphics, images, videos, or interactive elements published on the Website for the purpose of promotion.

"Trev" –  a unit of service or activity listing on the Website (e.g., excursion, training, rental, therapy, etc.), containing title, description, price, contact information and multimedia materials. Travs are published independently by Operators. OKTOWN acts solely as an informational platform and is not the organizer or direct provider of such services.

"Trev Boost" – a platform feature enabling additional promotion (highlighting, prioritization, recommendations).

"Operator" – any individual, sole trader or legal entity that publishes services for promotion and receiving orders from Users via the marketplace. The Operator independently determines the conditions of service provision to end consumers and bears full legal responsibility for the accuracy, legality and performance of the services. The Provider is not a party to the contract between the Operator and the User unless explicitly stated otherwise. The Operator confirms having lawful grounds to conduct the relevant activity and to publish services on the platform.

"User" – any person visiting the Website to view listings, place orders or communicate with Operators.

"Account" – a personal profile of a User or Operator that allows access to services, orders, stats, messages, etc.

"Operator Dashboard" – platform interface available after login, showing tariff details, Trevs, orders, messages, and analytics.

"Billing Cycle" – one calendar month or other period as defined by tariff or specific agreement.

"Agreement Date" – the date when the Customer accepted the offer, made payment, or started using services.

"Order" – a User’s request for a service published by an Operator.

"Link" – a URL added to a listing that leads to the Operator’s website, social media or external landing page.

2. ORDERING SERVICES. PROCEDURE FOR CONCLUDING AND PERFORMING THE AGREEMENT

2.1. This Agreement is concluded through the full and unconditional acceptance by the Customer, without the need for a separate written document.

2.2. The Agreement has full legal effect under the applicable legislation of the Kingdom of Spain and the regulatory framework of the European Union concerning electronic commerce. It is equivalent to a written contract.

2.3. Acceptance is also effected by ticking the relevant checkbox confirming agreement with the terms before payment. Acceptance of this Agreement is deemed as:

  • for the Operator — registration of an account on the Website, selection of a tariff plan in the Operator Dashboard, and completion of the first payment;

  • for the User — creation of an account to browse listings, contact Operators, or order services.

2.4. Payment for the selected tariff plan constitutes full acceptance of this Agreement, including annexes, updates, and policies published on the Website.

2.5. Payment is made online via a secure payment gateway (Stripe, PayPal, or another integrated provider). Upon confirmation of the transaction, the corresponding service package is activated.

2.6. Tariff plans may be provided on a subscription basis or as a one-time purchase, depending on the plan description on the Website.
After payment, the subscription is activated immediately and remains valid for 30 (thirty) calendar days from payment confirmation.
The subscription renews automatically for the next 30-day period unless the Customer cancels it before the renewal date via the Operator Dashboard or by contacting the Provider.
In case of non-payment, payment refusal, or failure of automatic charge, access to paid features may be suspended after the expiration of the already paid period.

2.7. Services may be provided:

  • on a subscription basis with automatic renewal;

  • as a one-time purchase.

In case of a one-time purchase, the service is provided for the period specified in its description and is not subject to automatic renewal.

2.8. If the tariff plan is changed, the new plan becomes active from the moment of payment and remains valid for 30 calendar days, regardless of the remaining period of the previous plan. The previous plan terminates upon activation of the new one.

2.9. If payment cannot be processed (insufficient funds, card block, or other technical reasons), the subscription is not renewed and access to paid features is suspended until successful payment.

The Operator’s public pages remain visible to Users.
Users may continue sending inquiries or messages through the platform.
The Operator receives notifications of user interest; however, full interaction functionality (including viewing messages or order details) is restored only after the subscription is reactivated.

2.10. A receipt or invoice is automatically sent to the Customer’s registered email address after each transaction.

2.11. Payment processing is carried out via third-party providers (Stripe, PayPal, or other integrated payment services). The Provider does not store full bank card details. Payment data is processed directly by payment providers in accordance with PCI DSS security standards and their own privacy policies.

2.12. The Customer may cancel the subscription before the next automatic renewal date via the Operator Dashboard or by contacting the Provider.
Cancellation stops automatic renewal but does not terminate the already paid period and does not entitle the Customer to a proportional refund, unless required by mandatory EU legislation or the OKTOWN Refund Policy.
The next automatic charge date is displayed in the Customer’s account and in the payment confirmation.

2.13. The Provider is not a party to any legal relationship between the Operator and the User regarding the provision or payment of services. All orders, communications, settlements, refunds, and claims are resolved directly between the Operator and the User.

2.14. The Provider does not guarantee any specific number of orders, revenue, or commercial performance. The platform provides technical access to an audience but does not influence the Customer’s business results.

3. SUBJECT OF THE AGREEMENT

3.1. The Provider undertakes to provide the Customer (Operator) with digital informational and advertising services through the use of the platform https://www.oktown.es, including access to website functionality, the ability to publish Travs (experiences, services, events, products, or other Operator activities), and technical tools for promotion and communication with potential Users (Clients).

3.2. OKTOWN operates under a B2B2C SaaS subscription model. The Provider acts as a SaaS digital service provider for businesses, offering a technical platform where Operators independently publish their Travs and receive orders directly from Users through integrated request forms, email, WhatsApp, or other channels.

The Provider does not act as a payment intermediary, does not charge sales commissions, and does not participate in financial transactions between Operators and Users. Paid access is granted solely to listing, promotional, and analytical tools according to the selected tariff plan.

3.3. The Operator independently selects a tariff plan (BASIC / PRO / PREMIUM or special packages), pays under a subscription model, and receives technical access to platform tools. Once activated, the Operator may create and edit Travs, receive orders, and use promotional features in accordance with the selected plan.

3.4. Services under this Agreement may include (depending on the selected plan):

  • access to the Operator Dashboard for managing Travs;

  • technical support related to publications, descriptions, pricing, images, and contact details;

  • communication tools (email, integrated inquiry form, WhatsApp);

  • launch of promotional campaigns on social media and partner media;

  • creation or adaptation of advertising materials with prior Client approval;

  • activation of Trev Boost promotional functionality (if included);

  • display of the “Verified by OKTOWN” badge for Operators who complete verification (submission of documents and validation by the Provider).

The list above is not exhaustive and may evolve in line with the technical development of the platform and the selected tariff plan.

Certain services may be provided as one-time digital products or standalone advertising options without subscription.

3.5. Users (tourists, clients, visitors) have free access to browse Travs, view information, contact Operators, and place orders independently.

All legal relationships concerning the provision, execution, or payment of services arise directly between the Operator and the User, without the Provider acting as an intermediary.

The Provider:

  • is not an organizer of tourism, educational, sports, or other services;

  • does not create travel packages;

  • does not determine the conditions of service delivery;

  • does not participate in the Operator’s obligations toward Users;

  • does not guarantee the quality, safety, legality, or actual performance of Operator services.

Orders, agreements, payments, refunds, and claims are handled exclusively between the Operator and the User.

3.6. The price, duration, scope, and conditions of the Provider’s services are governed by the relevant tariff plan (see Annex No. 1) and specified in invoices issued upon activation or renewal.

3.7. A portion of revenue or a voluntary contribution from the PREMIUM tariff or special promotional packages may be allocated to social initiatives. Specifically, part of the funds is automatically transferred to the WEYS GUIDE DOG Foundation, which develops a Guide Dog Training Center in Ukraine for children and military personnel who have lost vision due to war.

3.8. The Provider operates under the applicable legislation of the Kingdom of Spain as an empresaria individual (self-employed sole trader) and is the official owner of the registered trademark OKTOWN® (UA No. 352078).

4. PAYMENT TERMS

4.1. The price of the Services is determined according to the current tariffs published at https://www.oktown.es/tariffs and depends on the selected tariff plan, the scope of services, and any additional options.

4.2. Payment for the Services is made on a 100% prepayment basis using one of the following methods:

  • online payment by bank card through an integrated payment gateway (Stripe, PayPal, or other compatible European payment providers); or

  • bank transfer to the Provider’s account based on an issued invoice.

4.3. Payments are made in euros (€). If payment is made in another currency, conversion is carried out at the exchange rate applied by the payment provider on the transaction date.

Prices for customers from the European Union are indicated including applicable VAT in accordance with the current legislation.

4.4. Tariff payments are made on a 100% prepayment basis.

If the selected tariff provides for a subscription, payment is made for 30 (thirty) calendar days with the option of automatic renewal in accordance with Section 2 of this Agreement.

In the case of a one-time purchase, payment is made once with no automatic renewal.

4.5. Customers acting as business entities (sole traders/self-employed persons or companies) may receive an invoice upon request. The invoice is provided electronically.

4.6. Service delivery is confirmed by:

  • the fact of payment;

  • activation of the tariff plan in the Customer’s Dashboard;

  • access to the platform functionality.

Where required, the Parties may agree to sign an electronic service acceptance/delivery act using e-signature services (DocuSign or other compatible platforms). For customers from Ukraine, the “Vchasno” service (https://vchasno.ua) may be used.

4.7. If no written objections are received within 5 (five) calendar days from the date of tariff activation, the services shall be deemed duly provided.

4.8. If no response is received within the specified period, the Act shall be deemed signed unilaterally based on the fact of payment and the Customer’s account activity. Acts are not generated for private individuals who pay via the website without a separate request.

4.9. Acceptance/delivery acts are not generated if:

  • the Services are paid by a private individual (without sole trader/company status); or

  • payment is made automatically via the website (without a separate invoice request).

4.10. In case of disputes, audits, or requests from competent authorities, proof of service delivery may include:

  • payment receipt;

  • data from the Customer’s Dashboard (tariff activation, order history, number of Trevs, etc.);

  • correspondence history or system login logs.

4.11. The Provider’s tariff prices are fixed and include no hidden fees, sales commissions, or additional transaction charges. Payments between the Operator and Users are made directly without the Provider’s involvement. OKTOWN is not a payment platform or a financial intermediary.

5.1. RIGHTS OF THE CUSTOMER

5.1.1. To receive the Services in accordance with this Agreement and the description of the relevant tariff plan.

5.1.2. To require proper performance by the Provider of its obligations, including access to platform functionality, technical support, and tools in accordance with the selected tariff plan.

5.1.3. To independently determine the content of advertising and informational materials published on the platform, provided they comply with the applicable legislation of the Kingdom of Spain and the regulations of the European Union (including advertising law, consumer protection, and personal data protection).

5.1.4. To monitor the volume and quality of the Services, including tracking published information, the number of active Trevs, User requests, and other statistics via the Operator Dashboard.

5.1.5. To change or cancel the tariff plan at any time via the Operator Dashboard. Changes shall take effect from the next billing period, unless otherwise expressly provided in the tariff conditions.

5.1.6. To publish information about cooperation with OKTOWN, including referral links, on their own websites, social media pages, or other resources.

5.1.7. To terminate the Agreement in case of material breach by the Provider. In such case, the Customer shall send written notice to billing@oktown.es.
If the breach is not remedied within 7 (seven) calendar days from receipt of the notice, the Agreement shall be considered terminated.

5.1.8. To discontinue the use of the Services by cancelling the subscription in accordance with Section 2 of this Agreement. In such case, paid amounts are non-refundable, except as expressly provided in this Agreement or required by mandatory European Union law.

5.1.9. For natural persons (consumers): in accordance with European Union legislation, the Customer has the right to withdraw from the Services within 14 (fourteen) days from conclusion (acceptance) of the Agreement, without providing reasons and without penalties.

The right of withdrawal shall not apply where performance of the digital service has begun with the Customer’s prior express consent before the expiry of the 14-day period and where the Customer has acknowledged the loss of the right of withdrawal in accordance with Article 16(m) of Directive 2011/83/EU.

To exercise the right of withdrawal, the Customer shall send a request to billing@oktown.es.
Refunds shall be issued within 14 calendar days in accordance with the OKTOWN Refund Policy.

5.1.10. To have access to payment history, receipts, tariff plan changes, and the current version of the Agreement via the Operator Dashboard during the active period of the account.

5.2. OBLIGATIONS OF THE CUSTOMER (OPERATOR)

5.2.1. To make timely and full payment for the Services in accordance with the selected tariff plan, enabling the Provider to ensure uninterrupted access to the Platform and its functionality.

5.2.2. In case of issuance of a Service Acceptance Certificate, to confirm the provision of services by signing such document (including electronically via the “Vchasno” service) or to provide a duly reasoned refusal.

5.2.3. To publish on the Platform only materials (texts, photos, videos) that comply with the applicable legislation of the Kingdom of Spain, the regulations of the European Union, and do not infringe third-party rights, including copyright, personal data protection, and advertising ethics rules.

5.2.4. To refrain from including contact information within visual materials (images, videos).
To comply with the technical requirements and formatting standards of the Platform.
The Provider shall have the right to require editing or removal of materials that do not comply with Platform standards.

5.2.5. To guarantee that all necessary permissions and rights for the use, publication, and distribution of submitted materials have been duly obtained, including photos, videos, trademarks, logos, and depicted individuals.

5.2.6. To ensure that all advertising materials are original, accurate, ethical, and not misleading to Users.

5.2.7. To comply with payment deadlines, automatic subscription renewal policies, and other obligations established under this Agreement.

5.2.8. To comply with security policies and maintain the confidentiality of information (passwords, technical access credentials, statistics, etc.) received from the Provider.

5.2.9. In case of complaints or claims from third parties, to provide the Provider with documentation confirming the lawful use of the relevant content or other evidence confirming the legality of the Operator’s actions.

5.2.10. To properly process User inquiries received via electronic forms, email, or messaging services within a reasonable period, but not exceeding 72 hours from receipt, unless otherwise agreed by the parties.

5.2.11. To refrain from using platform labels, statuses, or logos (e.g., “Verified by OKTOWN”) unless officially granted by the Provider.

5.2.12. To timely update information about services (prices, schedule, availability, descriptions) in the Operator Dashboard, ensuring accuracy and relevance.

5.2.13. To guarantee that the Operator has the legal right to conduct the relevant business or professional activity, holds all required licenses, permits, and registrations where mandated by the legislation of the country of service provision, and assumes full responsibility for their validity.

5.2.14. To independently assume full responsibility towards Users for the quality, safety, performance, and legality of the provided services, as well as for all agreements, settlements, and potential claims arising between the Operator and the User.

5.2.15. Not to publish services or materials related to illegal activities, unlicensed gambling, medical or therapeutic services without proper qualification, financial services without authorization, or any activity subject to special governmental regulation, unless the Operator holds the required permits.

5.3. RIGHTS OF THE PROVIDER

5.3.1. To receive from the Customer all information and materials necessary for the proper provision of the Services.

5.3.2. To demand timely and full payment in accordance with the terms of this Agreement.

5.3.3. To temporarily restrict or suspend access to the Platform in case of breach of this Agreement by the Customer, including non-payment, provision of false information, or publication of unlawful content.

5.3.4. To refuse publication, temporarily restrict access, or remove materials or the Customer’s account in case of violation of this Agreement, applicable law, or third-party rights.

5.3.5. To suspend or terminate the provision of the Services without prior notice in the event of a serious or repeated violation of the Platform’s terms of use.

5.3.6. To delegate the performance of specific tasks (publishing, technical support, design, etc.) to third parties (contractors, agencies, subcontractors) without requiring separate approval from the Customer.

5.3.7. To make stylistic or technical edits to submitted materials (translations, punctuation, SEO optimization, etc.), provided that such changes do not distort the substantive content.

5.3.8. To relocate published Travs to appropriate categories or sections of the Platform if this improves navigation and user experience.

5.3.9. To amend this Agreement, tariff plans, or the functionality of the Platform, with prior notice to Customers by publishing the updated version on the Website.

5.3.10. To temporarily restrict access to the Platform due to technical maintenance, updates, or force majeure circumstances.

5.4. OBLIGATIONS OF THE PROVIDER

5.4.1. To provide the Services in accordance with the terms, deadlines, tariffs, and descriptions set forth in this Agreement and on the website https://www.oktown.es.

5.4.2. To perform its obligations in good faith, observing the principles of transparency, confidentiality, and personal data protection in accordance with Regulation (EU) 2016/679 (GDPR), where applicable.

5.4.3. Where necessary, to issue electronic documents related to the provision of the Services and send them to the Customer using electronic signature services or other legally valid digital means.

5.4.4. In the event of improper provision of the Services, to review the Customer’s complaint and, if the breach is confirmed, refund the full or partial amount within 14 (fourteen) calendar days.

5.4.5. To ensure the technical capability for publishing and processing the Customer’s content, provided that such content complies with applicable law and the rules of the Platform.

6. LIABILITY OF THE PARTIES

6.1. The Parties shall be liable in accordance with this Agreement, the legislation of the Kingdom of Spain, and applicable European Union law.

6.2. The Provider is responsible for the proper provision of the Services in accordance with this Agreement, the technical capabilities of the Platform, and digital service standards within the scope of functionality actually provided.

6.3. The Customer (Operator) is fully responsible for:

  • timely and correct payment for the Services;

  • the content, accuracy, legality, and relevance of all submitted materials;

  • compliance with copyright, related rights, and other third-party rights (including GDPR regarding personal data), as well as advertising, certification, and product/service safety requirements;

  • the legality of its business activity and possession of all required licenses and permits.

6.4. All rights to audio, video, graphic, and textual materials published at the Customer’s request belong exclusively to their lawful owners.
The Customer guarantees that proper authorization for use has been obtained.

The Provider shall not be liable for third-party rights violations arising from publication of Customer materials, nor for any direct or indirect damages related thereto.

6.5. The Provider shall not be liable for:

  • actions, decisions, or omissions of the Customer in conducting its business;

  • losses, lost profits, reputational damage, loss of clients, or similar consequences, regardless of foreseeability;

  • technical limitations or issues not attributable to the Platform (third-party services, hosting failures, payment system disruptions, etc.).

6.6. If the Customer publishes inaccurate, offensive, unlawful, or infringing materials, the Customer agrees to:

  • eliminate the violation;

  • fully indemnify the Provider for all costs, fines, and damages resulting from complaints or claims.

6.7. The Provider shall not be liable for discrepancies between the actual Services provided and the Customer’s subjective expectations regarding results (e.g., number of clients, sales, traffic, reviews, etc.).

6.8. If the Services cannot be provided due to the Provider’s fault, the Provider shall:

  • notify the Customer;

  • refund the portion corresponding to unprovided Services within 14 (fourteen) calendar days after confirmation of the circumstances.

6.9. The Provider shall not be responsible for:

  • the content, truthfulness, quality, availability, or legal compliance of goods or services promoted by the Customer;

  • any actions, disputes, or agreements between the Operator and Users.

All legal relationships between Operator and Users arise directly and are not the subject of this Agreement.
The Provider does not act as intermediary or guarantor in such relationships.

6.10. The Parties undertake to use reasonable efforts to resolve disputes amicably through constructive dialogue, correspondence, or negotiations before initiating legal proceedings.

6.11. The Provider undertakes to respond promptly to Customer inquiries in the event of technical failures or organizational issues within its responsibility.

6.12. The total aggregate liability of the Provider under this Agreement shall be limited to the amount actually paid by the Customer during the last 30 (thirty) calendar days of use of the Services.

6.13. The Provider shall not be liable for failure or delay in performance due to force majeure events (including large-scale technical failures, cyberattacks, government actions, power outages, armed conflicts, etc.).

6.14. The Platform is provided on an “as is” and “as available” basis.
The Provider does not guarantee uninterrupted or error-free operation. 

7. ACCEPTANCE OF THE AGREEMENT, TERM, AND TERMINATION

7.1. The Provider has the right to amend the terms of this Agreement by publishing the updated version on the website.
The amendments shall enter into force from the moment of publication or from the date specified in the updated version.

Such amendments shall not apply to the already paid period of use of the Services.

7.2. If the Customer does not agree with the updated terms of the Agreement, the Customer has the right to discontinue use of the Platform.
Continued use of the service after the amendments enter into force shall be deemed acceptance of the new version of the Agreement.

7.3. Acceptance of this Agreement constitutes full and unconditional acceptance of all its terms.
Acceptance shall be deemed effected upon the performance of any of the following actions:

  • full or partial payment for the Services;

  • registration or login on the Platform;

  • completion of a form or addition of a Trev;

  • clicking the button “Pay”, “I accept the terms”, or any equivalent electronic confirmation.

7.4. The Agreement enters into force upon acceptance and remains valid for the period of use of the Services, including the paid subscription period, unless otherwise provided in this Agreement.

7.5. The Customer may terminate the Agreement by cancelling the subscription in accordance with Section 2 of this Agreement.
In such case, the Agreement shall terminate upon expiration of the paid period.

Paid amounts are non-refundable except where expressly provided in this Agreement or required by mandatory European Union law.

7.6. The Provider may terminate the Agreement early in case of material or repeated breach by the Customer, including non-payment, publication of unlawful content, or infringement of third-party rights.

7.7. The Provider has the right to modify tariff plan conditions (price, scope of services, bonuses) by publishing updated information on the website.

The new conditions shall apply exclusively from the beginning of the next billing period.
The Customer has the right not to renew the subscription in case of disagreement.

7.8. Upon termination of the Agreement, access to the Operator Dashboard may be restricted or removed.
The Provider has the right to retain technical and financial data in accordance with applicable legal requirements.

8. ADDITIONAL TERMS

8.1. Any disputes that may arise in connection with the performance, interpretation, or termination of this Agreement shall be resolved through negotiations between the Parties.
If no agreement is reached, the dispute shall be considered and resolved in accordance with the laws of the Kingdom of Spain.

For consumers from the European Union, mandatory consumer protection rules under EU law shall apply.

8.2. Any matters not regulated by this Agreement shall be governed by the laws of the Kingdom of Spain, taking into account applicable provisions of European Union law.

8.3. Each Party undertakes to notify the other Party of any changes to its details (address, banking details, contact information, email) within 10 (ten) business days from the date of such change.

8.4. The Parties agree that electronic means of communication (email, messengers, CRM systems) may be used in the performance of this Agreement.
Such correspondence shall be deemed official and may be used as evidence in court.

8.5. The Parties consent to the processing of personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable laws of the Kingdom of Spain.
Processing includes storage, use, transfer, protection, and deletion of personal data for the purposes of performing this Agreement, accounting, reporting, and technical interaction.
The Provider undertakes to implement the necessary technical and organizational measures to protect personal data.

8.6. The Customer may exercise these rights by sending a request to the following email address: support@oktown.es (email subject “GDPR / personal data”) or office@oktown.es:

  • access to their personal data;

  • rectification or erasure;

  • withdrawal of consent to processing;

  • restriction of processing or objection at any time by contacting the Provider in writing or by email.

8.7. This Agreement may be available in Ukrainian, English and/or Spanish. Translations are provided for convenience only.
In case of discrepancies, the Spanish version published on the official website of the Provider shall prevail. If the Spanish version is not available, the English version published on the website shall prevail.

8.8. Electronic identification (including IP address, email, log files, user identifiers in CRM or the payment system) may be used as evidence of acceptance, consent, or actions performed by the Customer under this Agreement.

8.9. All transactions are processed via secure payment gateways (Stripe, PayPal, etc.) in accordance with their terms. The Provider does not store or process the Customer’s payment credentials.
Where refunds apply, they shall be issued exclusively via the same payment channel used for the original transaction.

9. FORCE MAJEURE

9.1. The Parties shall be released from liability for full or partial non-performance of their obligations under this Agreement if such non-performance is the direct result of force majeure circumstances arising beyond the reasonable control of the Parties and directly affecting their ability to perform their obligations, including but not limited to: natural disasters, pandemics, armed conflicts, blockades, terrorist acts, power supply or Internet disruptions, cyberattacks, decisions of public authorities, or legislative changes rendering performance impossible or unlawful.

9.2. Force majeure circumstances must be unforeseeable, unavoidable, and beyond the will of the Parties, directly affecting their ability to fulfill contractual obligations.

9.3. In the event of force majeure, the time for performance of obligations shall be extended for the duration of such circumstances and for a reasonable period necessary to eliminate their consequences.
This provision does not release the obligation to pay for Services that were actually provided prior to the occurrence of such circumstances.

9.4. If force majeure continues for more than 90 (ninety) calendar days, either Party shall have the right to terminate this Agreement early, without the other Party being entitled to claim damages.

9.5. The Party unable to perform its obligations due to force majeure shall notify the other Party immediately, but no later than 5 (five) calendar days, in writing or by email, of the occurrence or cessation of such circumstances, indicating their possible impact on performance.

9.6. Notification of force majeure may be delivered through any communication method (email, messenger, phone, CRM, etc.) and must include justification and, where possible, documentary evidence (e.g., certificate from a Chamber of Commerce, decision of a public authority, etc.).

9.7. Failure to provide timely notice may deprive the affected Party of the right to invoke force majeure if such delay materially affected the other Party’s ability to respond.

9.8. Upon cessation of force majeure, the Parties shall resume performance of their obligations as soon as reasonably possible or agree on the terms of termination of the Agreement.

10. RIGHT OF WITHDRAWAL (FOR EU CONSUMERS)

10.1. If the Customer is a natural person acting as a consumer residing within the European Union, they have the right to withdraw from this Agreement within 14 (fourteen) calendar days from the date of acceptance, without providing any reason, in accordance with Directive 2011/83/EU.

10.2. To exercise the right of withdrawal, the Customer must send an unequivocal statement of their decision to:
billing@oktown.es (subject line: “Withdrawal from Agreement”).
The Provider shall confirm receipt of such notification.

10.3. In the event of a valid withdrawal, the Provider shall refund all payments received within 14 (fourteen) calendar days from receipt of the notification.

10.4. The right of withdrawal shall not apply where the digital service has begun with the Customer’s prior express consent and acknowledgment that they lose their right of withdrawal once the service has been fully performed.

10.5. If the service has been partially performed before the withdrawal notice is received, the Customer shall pay an amount proportional to the services already provided.

11. RETURN AND REFUND POLICY

11.1 Refunds for OKTOWN digital services (tariffs / subscriptions)

All refund requests for OKTOWN digital services must be sent to:
billing@oktown.es

11.1.1. Refunds for OKTOWN digital services are governed by a separate document:
“OKTOWN Digital Refund Policy (digital services)” —
https://oktown.es/uk/politika-povernennia

11.1.2. The Refund Policy forms an integral part of this Agreement. In case of inconsistency, the provision granting a higher level of consumer protection under EU law shall apply.

11.1.3. Once a tariff plan has been activated and the digital service has commenced, refunds shall not be issued except where expressly required by European Union law or this Policy.

11.2. Cancellations and refunds for services (TRAVS)

11.2.1. OKTOWN is not the provider of TRAVS, does not act as a tour organizer or service operator, does not receive payments for TRAVS, and does not process refunds related to TRAVS.

11.2.2. Cancellation and refund conditions for TRAVS are established by the respective Operator and are displayed on the specific activity page and/or governed by:
“TRAVS Cancellation & Refund Policy” —
https://oktown.es/uk/travs-cancellation-refund

11.2.3. All financial disputes, claims, and refund requests concerning TRAVS are resolved exclusively between the User and the respective Operator, without OKTOWN’s involvement.

11.2.4. OKTOWN shall not be liable for an Operator’s refusal to issue refunds, modification of cancellation terms, or failure to provide the service, as OKTOWN is not a party to the contract between the Operator and the User.

12. DELIVERY POLICY

12.1. The Provider does not ship physical goods.
The digital services provided (tariff plans, subscriptions, and access to Platform functionality) are exclusively electronic.

12.2. Access to OKTOWN digital services is granted electronically upon payment confirmation, through activation of the Personal Account and/or enabling access to the relevant Platform functionality.

12.2.1. Delivery clarification

Within this Agreement, the term “delivery” refers exclusively to granting access to OKTOWN digital services.

The presence of a “Book” button, booking form, or technical request tool on the Platform does not mean that OKTOWN acts as organizer, provider, or contractual party to the respective services (Travs).

All bookings, arrangements, and obligations arise exclusively between the User and the respective Operator.
OKTOWN bears no responsibility for the performance, quality, or outcome of such services.

12.3. If an Operator, within Travs, provides a physical product (including printed materials, tickets, souvenirs, etc.), the delivery terms shall be determined solely by that Operator.
OKTOWN is not the seller or supplier of such goods and shall not be liable for delivery timelines, methods, costs, or fulfillment.
All claims regarding such goods must be addressed directly to the respective Operator.

13. PROVIDER STATUS AND TAX PROVISIONS

13.1. The Provider (KASIAN OLENA, empresaria individual / self-employed, NIF: Y9824979Z), registered under the laws of the Kingdom of Spain, acts as a direct digital service provider (B2B and B2C) and is the direct seller of advertising and informational digital services offered via https://www.oktown.es.

13.2. Services are provided under a monthly or annual subscription (SaaS model) without sales commissions or transaction percentages.
The Customer pays only a fixed tariff for listing and use of Platform functionality.

13.3. Taxes (VAT)

Taxes, including VAT, shall be applied in accordance with the laws of the Kingdom of Spain and European Union regulations, taking into account:

  • Customer status (B2B/B2C);

  • tax residence;

  • provided tax identifiers (NIF/VAT);

  • official verification systems (e.g., VIES, where applicable).

Tax treatment:

  • Spanish Customers — Spanish VAT shall apply.

  • EU VAT-registered Customers included in VIES — the reverse charge mechanism shall apply in accordance with Directive 2006/112/EC.

  • EU Consumers (B2C) — VAT shall apply according to EU digital services taxation rules.

  • Non-EU Customers — services may qualify as export of services and may not be subject to VAT in accordance with applicable law.

Upon request, the Provider shall issue a proper tax invoice.

13.4. Payments may be made via bank transfer or electronic payment systems (Stripe, PayPal, Wise, etc.), including automatic recurring billing according to the selected tariff plan.

13.5. In case of late payment, the Provider has the right to suspend Platform access or deactivate the Customer’s account until full payment is received, without liability for damages.

14. PARTY DETAILS

14.1. Customer (Operator) details

The Parties agree that the Customer’s details are the personal or corporate information provided during registration, subscription, invoice payment, or submission of a relevant form on the Provider’s website.

The Customer guarantees the accuracy and validity of the information provided (full name or company name, address, contact details, tax identification/VAT numbers for invoicing purposes, banking details, etc.) and acknowledges that such information forms an integral part of this Agreement.

14.2. Provider’s detail

Self-employed (Autónomo):
KASIAN OLENA
NIF: Y9824979Z
Tax address: Av. Mare Nostrum 85 BJ, 12593 Moncofa, Castellón, Spain
Economic activity: Digital advertising services (IAE 844)
Phone: +34 643 304 092
Website: https://oktown.es

Official correspondence email: office@oktown.es
Financial & billing email: billing@oktown.es

Bank Details (EUR)

IBAN: ES38 0049 7968 6221 1001 9011
Bank: Banco Santander S.A.
SWIFT: BSCHESMM