Refund Policy for Digital Services 

Last updated: 3 March 2026
Platform: https://oktown.es

Service Provider:
KASIAN OLENA
Empresaria individual (self-employed entrepreneur)
NIF: Y9824979Z
Av. Mare Nostrum 85 BJ
12593 Moncofa, Castellón, Spain

1. General Provisions

1.1. This Refund Policy governs the conditions for refunds for digital services provided through the OKTOWN platform, including SaaS subscriptions, digital tools and other platform functionalities.

1.2. The OKTOWN platform provides digital services in the form of:

• subscriptions for access to SaaS functionality;

• additional digital services or features.

1.3. Payments for services are processed through third-party payment systems (including Stripe, PayPal, or other providers).

1.4. By completing a payment, the user confirms that they:

• have read this Policy;

• agree to the terms of use of the digital services.

1.5. This Policy forms an integral part of the Public Offer (Terms of Service) of the OKTOWN platform and shall be applied together with other legal documents of the Platform.

2. Right of Withdrawal (EU Law)

2.1. In accordance with EU Directive 2011/83/EU, consumers generally have the right to withdraw from a distance contract within 14 days without giving any reason.

2.2. However, for digital services, the right of withdrawal may be lost if:

• the service begins immediately after payment;

• the user explicitly agrees to start the service before the 14-day withdrawal period ends.

2.3. By completing a payment on the OKTOWN platform, the user agrees that the digital service may begin immediately upon activation of the subscription.

2.4. In such cases, the right of withdrawal may be lost once the service has been activated.

3. Refund Conditions

3.1. Refunds for OKTOWN digital services are possible only in the following cases:

• a technical error on the Platform that prevents access to the service;

• significant or complete failure to deliver the paid service;

• cancellation of the subscription before activation;

• submission of a written request within 3 days after payment, provided the service has not yet been activated.

3.2. Once the subscription has been activated or the digital tools have started to be used, the service is considered provided and is not refundable, except in cases of technical failure caused by the Platform.

3.3. If a refund is approved, the funds will be returned using the same payment method used for the original transaction.

3.4. Refund processing may take up to 14 business days after the request has been confirmed.

4. Subscription Cancellation

4.1. Users may cancel their OKTOWN digital subscription at any time through their account or by contacting support.

4.2. Subscription cancellation means that:

• the next automatic charge will not be processed;

• access to the service may remain active until the end of the already paid billing period.

4.3. Paid subscription periods that have already started are not subject to partial refunds, unless required by applicable law or decided otherwise by OKTOWN.

5. Third-Party Services (Travs)

5.1. The OKTOWN platform may display or promote activities (Travs) provided by independent Operators.

5.2. In such cases:

• the service provider is the respective Operator;

• the cancellation and refund policy is determined by that Operator.

5.3. The applicable refund conditions for each activity are specified during the booking process.

5.4. OKTOWN may act as an intermediary in communication or dispute resolution, but is not the provider of such services and is not responsible for the decisions of third-party service providers, unless explicitly stated otherwise.

6. Payment Systems and Payment Disputes

6.1. All payments on the Platform are processed through third-party payment providers (including Stripe or PayPal).

6.2. In case of a payment dispute, users are encouraged to contact OKTOWN support first to attempt to resolve the issue.

6.3. In the event of a chargeback or payment dispute initiated through a payment provider, OKTOWN may provide transaction data and information about the use of the service to the payment processor for dispute resolution.

7. Contact Information

For all refund or billing inquiries please contact:

Billing / Refund requests
billing@oktown.es 

Technical support
support@oktown.es  

Official contact address
office@oktown.es