All services are moderated: we check the description, photos, safety of the activity, and the quality of the design. Activity authors are published only after approval.

Each activity is provided and managed by the organizer who published it. OKTOWN is a platform for discovering and contacting organizers and is not the service provider.

Payment is made directly between you and the organizer so that the authors can manage their schedules, bookings, and cancellation policies. OKTOWN allows authors to accept payments on their own, which avoids commissions and makes prices more favorable for you.

OKTOWN works directly with local experts.
WhatsApp is the fastest way to get confirmation and ask the author a question right away.
It's practical and convenient for tourists.

It means the organizer must confirm the date, time, or format before the booking is finalized.

If the organizer doesn’t respond within a few hours, contact OKTOWN support. We’ll help reach the organizer or suggest alternative activities.

We usually respond within one business day. For urgent matters, we recommend contacting the activity organizer directly.

Each author has their own cancellation policy.
You can check it before booking or write to the author directly via WhatsApp, email, or office.

Refunds are handled by the activity organizer according to their cancellation policy. OKTOWN does not process payments for activities and does not issue refunds.

No. OKTOWN is not a party to the agreement between you and the organizer. Refund decisions are made by the organizer according to their policy.

If the author hasn't responded within a few hours, contact our support team and we'll help you get in touch or suggest similar activities.

Yes, in most cases it is possible.
The organizers set the change policy themselves, but you can always request a date or time change through your personal account.

The activity creator will receive a notification and confirm the available options or offer an alternative date.

Yes, but depending on the activity:

• some events are suitable for all ages

• sports, water and extreme activities may have age restrictions

• minors may need to be accompanied by an adult

All age requirements are indicated on the activity card.
If they are not, you can ask the organizer a question through your personal account.

Yes.
When you book an activity, just enter the name of the person who will attend the event in the comment field or let the activity creator know via your personal account.

On the main page you will find:

• categories of activities

• popular offers in your city

• filters by destination

• search by keywords

You can also save activities to your Favorites in your account and return to them later.

Prices are set by the organizers themselves, depending on the season, duration, group, or format. The platform does not interfere with pricing.

• the activity is still being moderated

• information is not complete

• wrong photos or format

• contains prohibited policies
  Just write to us and we'll tell you what to fix.

Yes! If you organize classes, tours, master classes, or any other activities, you can post them on OKTOWN.
Click the "Publish Tours" button , create a description and tell us about yourself.
We will help you with translation, SEO, and promotion.

Yes. You can publish activities as an individual or as a business. This is available to anyone who creates experiences.

Usually within 24 hours. If you need it faster, please contact our support team.

Yes, of course! On OKTOWN you can add:

• your own booking link,

• a link to payment,

• or integrate a tool via an iframe.

The platform supports all standard iframe embeds - booking systems, checkout pages, Google Forms, Calendly, Stripe, Square, Wix Bookings, and others.

If you have any difficulties with the insertion or the link does not work correctly, just contact us.
We will help you integrate it manually, customize it, or fix the error.

After you create your account, the confirmation email may end up in the Spam or Promotions folder, depending on your email service settings.

Please check these folders.
If you do not see the email, please try resending the confirmation or contact our support team.

OKTOWN has three tariff plans: BASIC, PROFI, and BUSINESS.
The subscription is activated at the time of payment and is valid for 30 calendar days.
After this period, the subscription is not automatically renewed - it simply expires and your published activities become inactive.

After creating a business account in your personal account, you need to upload information about your business, including

• legal data

• contact information

• documents for verification (if necessary)

• information about the type of services you provide

This is a mandatory step so that your activity can be moderated and visible on the platform.

If you switch to another tariff plan, then:

• the new tariff starts immediately from the moment of payment,

• the previous tariff is automatically terminated,

• the days of the previous subscription are not rolled over.

After the 30-day period, your activities remain on the platform but become inactive.
They are not visible to users until you activate a new subscription.

Yes, you can.
You can upgrade your tariff at any time - the new tariff starts from the moment of payment, the old one is automatically deactivated.

Yes, you can deactivate an activity at any time - it will disappear from the catalog, but will remain in your account.

Yes. After payment, the subscription is activated automatically, the digital services are provided immediately, but refunds are not provided.
The subscription is valid for the entire paid period — 30 days, and does not renew automatically.

This corresponds to our Public Offer and Refund Policy.

No. We work on a subscription model - your income remains entirely yours.